SAP Package CSKN
Customer Service Knowledge Base Development
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The package CSKN (Customer Service Knowledge Base Development) is a standard package in SAP ERP. It belongs to the parent package APPL.
Technical Information
| Package | CSKN |
| Short Text | Customer Service Knowledge Base Development |
| Parent Package | APPL |
Function Groups
SAP Package CSKN contains 13 function groups.
| BOSM | Object number Symptom |
|---|---|
| BOSO | Object number Solution |
| ISBA | Solution Database BAPIs |
| ISBF | Solution Database Processing - BAPI |
| ISIN | SDB: Integration |
| ISLB | SDB: Solution Buffer |
| ISMA | SDB: Symptom Dialog |
| ISMB | SDB: Symptom Buffer |
| ISMC | Extended Table Maintenance (Generated) |
| ISMS | Misc. Functions |
| ISMU | SDB: Long Text Function |
| ISMV | SDB: Posting functions |
| ISTX | SDB: FM for Text Indexing |
Transactions
SAP Package CSKN contains 12 transactions.
| IS00 | Number range maintenance: ISMP |
|---|---|
| IS01 | Solution DB - Create/Display/Change |
| IS02 | Text Indexing for Solution Database |
| IS03 | Number range maintenance: ISOL |
| ISCA | Define Symptom Type |
| ISCB | Define Solution Type |
| ISCC | Define Symptom Categories |
| ISCD | Define Solution Categories |
| ISCE | Define Application Areas |
| ISCF | Define Validation Categories |
| ISCG | Define BO Types for Symptoms |
| ISNR | Number range maintenance: ISDB |
Database Tables
SAP Package CSKN contains 33 database tables.
| ISLACT | SDB: Solution Activity |
|---|---|
| ISLATT | SDB: Solution Attachment |
| ISLATTXT | SDB: Solution Attachment Text |
| ISLTK | SDB: Solution Task |
| ISLVALCAT | SDB: Solution Validation Category |
| ISMIT | SDB: Symptom Trigger |
| ISMITCA | SDB: Symptom Trigger Cause |
| ISMITOP | SDB: Symptom Trigger Object Part |
| ISMITPR | SDB: Symptom Trigger Problem |
| ISMITXT | SDB: Symptom Trigger Short Text |
| ISMOB | SDB: Symptom Object table |
| ISMP | SDB: Symptom table |
| ISMSL | SDB: Symptom Solution Link table |
| ISMTXT | SDB: Symptom short text |
| ISMVALCAT | SDB: Symptom Validation Category |
| ISOL | SDB: Solution table |
| ISOPT | SDB: Table for user settings |
| ISOTXT | SDB: Solution Short Text Table |
| ISUSR | SDB: Table for user recently edited symptoms/solutions |
| T0KBA | SDB: Customizing Symptom Type |
| T0KBAT | SDB: Customizing Symptom Type Text |
| T0KBB | SDB: Customizing Solution Type |
| T0KBBT | SDB: Customizing Solution Type Text |
| T0KBC | SDB: Customizing Symptom Category |
| T0KBCT | SDB: Customizing Symptom Category Text |
| T0KBD | SDB: Customizing Application Area |
| T0KBDT | SDB: Customizing Application Area |
| T0KBE | SDB: Customizing Validation Category |
| T0KBET | SDB: Customizing Validation Category |
| T0KBF | SDB: Customizing Solution Category |
| T0KBFT | SDB: Customizing Solution Category Text |
| T0KBN | SDB: Customizing Number ranges |
| T0KBOB | SDB: Customizing Object table |
Views
SAP Package CSKN contains 6 views.
| V_T0KBA1 | SDB: Customizing Symptom Type |
|---|---|
| V_T0KBB | SDB: Customizing Solution Type |
| V_T0KBC | SDB: Customizing Symptom Category |
| V_T0KBD | SDB: Customizing Application Area |
| V_T0KBE | SDB: Customizing Vlidation Category |
| V_T0KBF | SDB: Customizing Solution Category |
Structures
SAP Package CSKN contains 48 structures.
| BAPI1175_1 | BAPI Solution List |
|---|---|
| BAPI1175_SOLATTACHMENTE | BAPI solution attachment |
| BAPI1175_SOLATTACHMENTXTE | BAPI Solution attachment text |
| BAPI1175_SOLHDRE | BAPI Solution Header |
| BAPI1175_SOLLONGTEXTE | BAPI solution long text |
| BAPI1175_SOLTASKE | BAPI Solution Task |
| BAPI1175_SOLTXTE | BAPI Solution short text |
| BAPI1175_SOLVALCATE | BAPI solution validation category |
| DIS_SRCHTYP | SDB: Dialog Structure for Search Methods |
| DISADM | SDB: Administative Info for ISMS function group |
| DISLACT | SDB: Dialog Structure - Solution Activity |
| DISLATT | SDB: Structure for Attachments |
| DISLATTOCX | SDB: Structure for Attachments |
| DISLATTXT | SDB: Solution Attachment Text |
| DISLTK | SDB: Dialog Structure - Solution Task |
| DISLVALCAT | SDB: Dialog table for Solution Validation Category |
| DISMCR | SDB: Dialog Table Item Object part |
| DISMIT | SDB: Dialog Table for item |
| DISMITXT | SDB: Dialog text for symptom item |
| DISMOB | SDB: Symptom Objects |
| DISMOBOCX | SDB: Symptom Objects |
| DISMP | SDB: Dialog Table for Symptom |
| DISMPOCX | SDB: Dialog Table for Symptom |
| DISMPTREE | SDB: Structure for table control |
| DISMSL | SDB:Symptom solution link structure |
| DISMTXT | SDB: Dialog Text for Symptom |
| DISMVALCAT | SDB: Dialog table for Validation Category |
| DISOL | SDB: Dialog Table Solution |
| DISOLOCX | SDB: Dialog Table Solution |
| DISOPT | SDB: Dialog Structure for User Settings |
| DISOTXT | SDB: Dialog Text for Solution |
| DISQUERY | SDB: Structure for attribute query search |
| DISTAB | Header strip for describing tabstrips for a tabstrip control |
| DISTXTINX | SDB: Structure for text indexing report |
| DITCA | SDB: Dialog Table Item cause |
| DITOP | SDB: Dialog Table Item Problem Locations |
| DITPR | SDB: Dialog Table Item Problem |
| DITSL | SDB: Dialog Table Solution Linked to an Item |
| DITSM | SDB: Dialog Table for Symptom linked from solution |
| DITSSL | SDB: Dialog Table Solution Linked to an Item |
| DITSSM | SDB: Dialog Table for Symptom linked from solution |
| DNODE | SDB: An index structure used for tree OCX |
| DSDB_TEXT | SDB: Search text structure used for BAPI and RFC |
| DT0KBOB | SDB: Object lists |
| RFC_SLLGTXT | Solution long text |
| RISMP0 | SDB: Structure for Symptom Table |
| RISMP1 | SDB: Create and change |
| RISOL0 | SDB: Structure for Solution Table |
Programs
SAP Package CSKN contains 1 programs.
| TEXT_INDEXING | Program TEXT_INDEXING: Compile Symptom/Solution to Searching Engine |
|---|
Search Helps
SAP Package CSKN contains 5 search helps.
| HSOL | SDB: Search Help for Solution Number |
|---|---|
| HSOLVR | SDB: Search Help for Solution Version Number |
| HSYM | SDB: search help for symptom number |
| HSYMVR | SDB: search help for symptom version |
| QMSDB | SDB - Collective Search Help QM, PM and SM Notifications |
Message Classes
SAP Package CSKN contains 1 message classes.
| IKB | Knowledge base |
|---|